Financial:

1. Q: What is Vista Parking’s Daily Valet Parking Rate?
A: $15.00 per day

2. Q: Do I have to Prepay when making a reservation?
A: Yes, one day of parking ($15.00)

3. Q: How long in advance should I make my Reservation prior to my trip?
A: Typically, you should try to book your trip as soon as possible. Most people book parking reservations 2-4 weeks in advance. If you are a customer or frequent flyer, one (1) week to 24 hours in advance.

4. Q: Is there an Hourly Parking Rate?
A: No, we run our daily parking facility based on 24 hour intervals with a three hour grace period. Example: Joe and his family arrive at Vista Parking on Saturday April 24, 2010 at 12:00 P.M. Eastern Standard Time to park their vehicle and leave for their vacation, we clocked them in at 12:00 P.M. and shuttled them to Newark Airport. They arrive back at Vista Parking Saturday May 1, 2010 (one week later) at 4:00 P.M. We clock them out at 4:00 P.M. We charged Joe and his family (8) days for parking

Refund Policy:

6. Q: Can I receive a refund for my reservations ?
A: Unfortunately, reservations are non-refundable. Once a reservation is booked, a parking spot is exclusively reserved under your name. Parking spots cannot be used by another individual and so cannot be refunded. Reservations have no expiration dates and can be altered as needed.

Reservations:

7. Q: Do you have a customer service center to help me with reservations?
A: Our customer service center can be contacted at 1-877-775-2930 x-2 for aid and support. Customer service representatives are available from Monday through Friday 9am to 5pm. To make reservations use our website, www.vistaparking.com. The website will track your reservation and confirmation number (invoice number). Monthly money saving coupons can be accessed from our website as well.

8. Q: What do I need to bring to the parking facility on departure day?
A: Parking confirmation number and email, discount coupon, and valet ticket must be present and shown to the parking facility manager.

9. Q: Can I cancel my reservation?
A: Yes, reservations can be cancelled by contacting our customer service center at 1-877-775-2930 x-2. Please clearly state your name, confirmation number (invoice number), and reason for cancellation and it will be handled promptly.

10. Q: How can I change my reservation??
A: Upon booking reservation, a confirmation email was sent to you. Log in at www.vistaparking.com using the confirmation user ID (email) and computer generated password received in email. Click the change reservation link and adjust accordingly.

Directions:

11. Q: Where is Vista Parking Located?
A: Vista Parking is located at the Howard Johnson's Hotel Newark, NJ just outside of Newark Liberty Airport. For GPS purposes the exact address is 50 Olympia Drive, Newark NJ 07114 or 50 Frontage Road, Newark, NJ 07114.

12. Q: Do you have driving maps in case I don't know how to get to Vista Parking?
A: Yes, on our website, direct link: www.vistaparking.com/direction.html or call our customer support center at 1-877-775-2930 x-1.

Shuttle Van:

13. Q: What is the shuttle van dispatch number?
A: The shuttle van dispatch number is 973-465-9400.

14. Q: How do I get to Newark Liberty Airport after we arrive at Vista Parking?
A: We have (5) on demand shuttle vans that will transport you and your luggage to Newark Liberty Airport.

15. Q: How do I get back to Vista Parking after I return from my trip?
A: Upon arrival back at Newark Airport and only after you've claimed your luggage should you call our Vista Parking dispatcher 973-465-9400 to send one of our shuttle vans to transport you back to Vista Parking.

16. Q: Is there a fee for using the Vista Parking shuttle vans?
A: No. However, tips to drivers are greatly appreciated.

17. Q: Can I pay the Vista Parking van drivers to take me somewhere besides Newark Liberty Airport?
A: No, Vista Parking shuttle vans are designated for Newark Liberty Airport only.

18. Q: How long does it take to get to Newark Liberty Airport from Vista Parking?
A: 5-10 minutes without traffic, sometimes longer, so please arrive at our parking facility with sufficient time for travel.

19. Q: How long before my flight leaves, should I arrive at Vista Parking?
A: It's always good to give yourself enough time to check into Vista Parking especially during peak hours or Holidays, we recommend 2.5 hours before your flight leaves.

20. Q: Do your Vista Parking shuttle vans run 24/7?
A: Yes, we are a 24/7 outdoor Valet Parking facility servicing Newark Liberty Airport.

21. Q: Do you provide car seats for infants available in Vista Parking shuttle vans?
A: Unfortunately, we do not provide infant seating.

Affiliate and Corporate Parking:

22. Q: Do you have an Affiliate Program for Travel, Reservation, Website, and/or Marketing Companies where commission can be made for every person sent to Vista Parking at Newark Airport?
A: Yes, we have a commission based "Outside Sales" membership program is available for "Free of charge" sign up. The affiliate can make $5.00 dollars for every referral that results in a reservation from our website. We have software that will assign you an affiliate link and enable you to download banners, text ads, text links, etc. Place link on your website or insert them into Adwords PPC (Pay Per Click) of Google.com, MSN.com, or Yahoo.com. The best part is that it's all traceable through our website. Anyone from a Travel Agent, Salesperson, Tele-Marketer, Website Owner, to a Human Resource Manager for a small or large company can be paid $5.00 for every successful referred reservation. For more information please contact our customer support center at 1-877-775-2930 x-6.

23. Q: Do you offer Corporate Parking Accounts?
A: Yes, we offer a Corporate Program for corporate parking. Please call our customer service center at 1-877-775-2930 x-8 for more details.

Parking Coupons:

24. Q: How do I obtain Vista Parking Discount Coupons?
A: There are many Vista Parking Coupons out there. The best way to receive our discount coupons is to sign up for a free Vista Parking account at www.vistaparking.com. Once you are a registered member, we will automatically send you offers to the email address listed on your account.

25. Q: How do I use Vista Parking Coupons?
A: If it is an internet offer, please print the coupon, save it and present it to one of our managers at our parking facility upon checkout. If it is a preprinted coupon from a magazine, newspaper or diner placemat, please clip it out of the preprinted piece, or bring the whole sheet in and present it to one of our managers at our parking facility upon checkout. Promotions cannot be combined.

Lost or Damaged Items:

26. Q: What happens if my vehicle is damaged while parking at your facility? Whose insurance covers the damage?
A: Your Insurance must cover the damage. A complaint form must be filled out at the parking facility or downloaded on our website, www.vistaparking.com, to indicate damages. Your insurance company should pay for damages through their No Fault Policy.

27. Q: Should I leave valuables in my car while parking at your facility?
A: No, valuables should not be left unmonitored. Although we have strict security including video cameras, fencing, lighting, and security guards, and etc. Belongings might get lost or damaged occasionally, so please don't leave any valuable items in your vehicles.